All goods are checked before they are sent out. In the unlikely event that goods are faulty, they must be returned, to AirSensor at the address listed on your order invoice. AirSensor will not accept goods that have clearly been used more than the amount needed to evaluate their functionality. If the goods are found to be in working condition, and the lack of functionality is a result of lack of knowledge on the customers part, no refund will be made, but the goods will be returned to the user at their expense.
All returns must be authorized by an RMA Number. Email AirSensor via the contact page for an authorisation number before shipping back any merchandise. Please include your name, phone number and order number in your email request. Returns for any unaffected product are permitted within 7 days from the date of receipt of merchandise. After such time, all sales are considered final.
Returns of incorrect ordered items are allowed subject to a 10% restocking fee. What is unaffected? If you hooked it to power, you affected it. Because of the nature of the products we deal with (specialist electronic tools) we cannot allow returns of items that have been programmed, powered up, or otherwise changed post shipment from our warehouse.
Returned merchandise will be accepted only if :
- All returned merchandise must be in its original mint and clean condition. Returns on damaged, scratched, programmed, burnt, or otherwise \'played with\' merchandise will not be accepted.
- All returns must include all the factory accessories which come with the item.
- With your return, enclose this original receipt or a copy of it. Also include a brief letter of explanation of why the merchandise is being returned and state your request for either a refund or an exchange. Include the authorization number on this letter, and on the outside of the shipping box.
- Please note : It is your responsibility to ensure that returned goods reach us. Please use a track-able or insured form of shipping. If we do not receive your package we will not be held liable.